$89
Precision Tune-Up
21-point inspection on any residential system. Catches the small failures before July does.
Claim OfferNew customers. One unit. Expires 09/30.

A north wind arrives overnight and by morning the heater is not working and the house is cold. We repair gas furnaces, electric heat and heat pumps, and the phone is answered by a person at 4am.
Losing heat is a different kind of emergency to losing cooling. A hot house is miserable. A cold one turns into a problem fast, especially with a newborn in it, an older parent in it, or water lines running through an attic that was never meant to see freezing air.
The corridor runs three different kinds of heat and they fail in completely different ways, so the first thing we establish is what you actually have: a gas furnace, a bank of electric heat strips sitting in the air handler, or a heat pump that hands off to auxiliary heat once the outdoor temperature drops far enough. It is common for a homeowner to have been told for years they have a furnace when there is no gas service to the house at all.
We are family owned, working out of 5095 TX-276 in Royse City since 2013 under license TACLA29276C. Rockwall, Fate, Greenville and Terrell are a short run up the road rather than a trip across the metroplex, and that gap matters most on the week every heating company in North Texas is booked solid.
What calling us for heat gets you:
If the house is cold right now, phoning (972) 278-6800 is the fastest route to a truck. The form works too, and it comes to us rather than to a call center.
Send this over and we'll get back to you. If the house is already warm, phoning is faster.
“My AC quit in July. Daniel was extremely professional, efficient and personable. He was very authentic and honest and somehow resolved the issue within roughly 17 minutes. No additional parts or sales gimmicks. Best service I've ever had.”
“We were very pleased with everything about the installation of the AC unit in our new office. It was done as described and everything is working properly and installed professionally. We would use this company again for sure.”
“Called at 7pm on a Saturday expecting an answering machine. Got a real person, and a tech at the house before noon Sunday. No weekend surcharge like they said. That's rare.”
$89
21-point inspection on any residential system. Catches the small failures before July does.
Claim OfferNew customers. One unit. Expires 09/30.
$50 OFF
Applied to any completed repair over $250. Stackable with your manufacturer warranty.
Claim OfferOne per household. Mention at booking.
FREE
Been told you need a whole new system? We'll inspect it and tell you straight, at no charge.
Claim OfferRequires a written quote from another company.

Every household in this corridor has a February 2021 story. What people remember is the cold and the dark. What we remember is the pattern in the calls, because a Texas hard freeze does not break heating equipment at random. It breaks the parts that have never once been asked to do their job.
Electric heat strips are the clearest case. In a normal winter a strip bank runs in short bursts and rarely energizes every stage. Hold the outdoor temperature in the teens for three days straight and all of it comes on and stays on, which is the first genuine full load that circuit has ever carried. Tired breakers trip, a loose or corroded lug starts heating up, and a sequencer that has been marginal for years finally sticks.
Heat pumps fail differently. Below freezing the outdoor coil ices over and the system is designed to reverse itself briefly to melt it clear. When the defrost board, the sensor or the reversing valve will not do that, the coil just keeps icing until the unit is a solid block and the house is coasting on auxiliary heat. It reads as a dead heat pump. Usually the heat pump is fine and the defrost control is not.
Then there is the condensate line. Defrost makes water, and in this corridor those drain lines run through unconditioned attics that nobody bothered to insulate, because for eleven months of the year nothing up there is ever going to freeze. Hold the freeze long enough and the water in the line turns to ice, the line splits, and the damage shows up in a bedroom ceiling a week later once everything thaws.

If the house is already cold, call (972) 278-6800. A person answers at any hour, most corridor calls are handled the same day, and a 2am Sunday in January costs the same as a Tuesday afternoon in October.
One exception before anything else: if you smell gas, do not troubleshoot. Get everyone out and call your gas utility from outside the house. We are an HVAC contractor, not a gas line company, and that call belongs to them first.
Otherwise, there are a handful of things worth doing while you wait for us. They are the same things we tell people every time the forecast turns.

A furnace here might log twenty hours in a mild winter and a few hundred in a hard one. Set that against the air conditioner, which runs most of June through September, and it is a reasonable conclusion that the furnace is effectively still new. Where performance is concerned, that is very nearly true.
Performance is not the reason for the annual check. The heat exchanger is. That is the metal wall keeping combustion gases on one side and the air your family breathes on the other, and it degrades through thermal cycling and corrosion rather than through hours logged. A furnace that sat idle through a damp fall can still crack, and a cracked heat exchanger is how carbon monoxide gets into the supply air.
Written plainly, because it deserves to be: this is a short inspection with a light, a mirror and a combustion analyzer, and the large majority of the time it comes back clean and you get on with your winter. When it does not come back clean, October is when you want to hear it, not the second night of a January cold snap with the system running around the clock.
Either way, put a working carbon monoxide alarm on every floor where somebody sleeps. That costs very little and it is not something you need us for. If you would rather have the heating side checked as part of a full going-over, that is what the $89 precision tune-up is.
From the thermostat through the ignition or defrost sequence to the burners or the strips, following the signal until it stops doing what it should.
Flame sensor, flue, combustion and heat exchanger on gas equipment. Safety findings get reported before anything about comfort does.
The repair is priced in writing and you approve it before we open a part box. Say no and the diagnosis is still yours to keep.
We run the heat through a complete cycle, check the supply temperature and confirm it satisfies the thermostat and shuts down clean.
If yours isn't here, call and ask. We'd rather answer it now than have you guess.
Ask Us DirectlyOn a gas system it usually means the burners are not lighting, or are lighting and dropping straight back out, so the blower pushes unheated air around the house. A dirty flame sensor is the most common cause. On a heat pump it may mean nothing is wrong at all: heat pump supply air is warm rather than hot, so it feels cool against your hand while the house heats perfectly normally. Tell us which one you have and we can usually narrow it down on the phone.
Most furnaces installed in the past few decades have no standing pilot at all. They use electronic ignition and there is nothing to relight. If yours is old enough to have one, the lighting instructions are printed inside the burner compartment door and it is fair enough to follow them once. If the flame will not stay lit, stop there. That is usually a failing thermocouple or a safety device doing exactly its job, and relighting it repeatedly is working around a system that has decided not to run.
That is the classic electric heat symptom and it is worth taking seriously. Strips draw heavy current, and a breaker that held fine all summer can trip the first time every stage energizes together. It might be the breaker weakening, a loose or corroded connection at the strip bank, or a sequencer staging the strips wrong. Reset it once. If it goes again, leave it off and call, because whatever is overheating in there overheats a little more with every reset.
Freeze weeks are the busiest days of our year, and we would rather be straight about the queue than promise a window we cannot hold. Most corridor calls are same-day, we answer our own phone around the clock, and there is no surcharge for nights, weekends or holidays. Call and we will tell you where you honestly land in the day, so you can plan the hours in between.
It depends on what failed and what the fix costs against the age of the equipment, and you deserve that answer plainly rather than as a pitch. If you already hold a written quote to replace the system, bring it to us: the second opinion is free and we will tell you whether the diagnosis stands up. We install American Standard as a Customer Care Dealer, and financing is available on approved credit, but a repair that buys three more winters is often the smarter money and we will say so.

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Same-day service across the I-30 East corridor. Saturdays included, at no extra charge.