Fastest
Call Us
(972) 278-6800Use this when the house is already hot. A real person picks up, 24 hours a day, weekends and holidays included.
Call Now
Contact A/C Rescue
Four ways to reach us, and the right one depends on how warm the house is right now. Call if the air has already stopped, because a real person picks up 24 hours a day; anything that can wait belongs in the form below.
Pick the Channel That Fits
They all reach us. They do not all reach us at the same speed, so here is what each one is actually good for.
Same number
Text Us
(972) 278-6800Use this when you cannot take a call. Good for a short question or a photo of the model plate.
Send a TextFor attachments
Email Us
ac.rescue.office@gmail.comUse this for anything with a file on the end of it. Another company's written quote, warranty paperwork, an old invoice.
Open EmailPick a time
Book Online
acrescue.net/bookUse this when the visit can be planned. Tune-ups, replacement quotes and anything that is not an emergency.
Book OnlineSend Us the Details
Five fields, and the last one is the one that matters. The more you put in it, the shorter the call back and the better the odds that the right part is already on the truck when we turn up.
Worth including if you have it:
- Your city, so we know which truck is nearest
- What the system is doing, or not doing, and since when
- The make and model off the plate on the outdoor unit, if you can reach it
- Whether you want a repair, a replacement quote or a second opinion
This goes to the office, not to a marketing list. No drip campaign, no reselling your details. If the house is already hot, do not wait on a reply. Call (972) 278-6800 and someone will pick up.
Send Us a Message
Tell us what's going on and we'll come back to you. If the air is already off, calling is faster.
Where We Are
We work out of a shop on TX-276 in Royse City, which is the whole reason same-day is a promise rather than a hope. Rockwall, Fate and Wylie are a short run up the corridor, not a trek across the metroplex. The full list is on the service areas page.
- Address
- 5095 TX-276
Royse City, TX 75189 - Phone Hours
- Monday–Sunday, 24 hours a day. Weekends and holidays included, at no extra charge.
- License
- Texas HVAC TACLA29276C. Family owned and operating since 2013.
Map, 5095 TX-276, Royse CityPhoto slot · 4:3
What Happens After You Send It
- 1
It Reaches a Person
The form goes to the same office that answers the phone. No call center, no ticket queue, no automated reply chain.
- 2
We Call You Back
Symptoms, thermostat behavior, which rooms are affected. Two minutes on the phone is what keeps a truck from rolling out with the wrong parts.
- 3
We Book It and Quote It
You get a time window, and the work is quoted in writing before a wrench moves. You approve the number, then we start.
Before You Get in Touch
If yours isn't here, call and ask. We'd rather answer it now than have you guess.
Ask Us DirectlyIs it more expensive to call on a weekend or at night?
No. Saturday costs the same as Tuesday, and we run same-day service calls through the weekend at no additional charge. The line is answered 24 hours a day by an actual person, not an answering service.
How quickly can somebody get here?
Most calls in Royse City, Rockwall and Fate are same-day. We work out of 5095 TX-276 in Royse City, so the I-30 East corridor is a short run rather than a drive across the metroplex. If you need someone today, phone rather than fill in the form.
What does a service call cost?
We quote the repair up front, in writing, before any work starts, so no surprise line items turn up on the invoice. If you would rather start with a check-up, the $89 precision tune-up covers a full 21-point inspection.
Do you work on my brand?
We service and repair every major make and model. We are an American Standard Customer Care Dealer, which is what we recommend and install on replacements, but repairs are brand-agnostic. Put the make and model in your message if you have it.
Are you licensed and insured?
Yes. Texas HVAC license TACLA29276C, fully insured, family owned and operating since 2013.
Service area mapPhoto slot · 4:3
Ready to Get Your Home Comfortable Again?
Same-day service across the I-30 East corridor. Saturdays included, at no extra charge.