Testimonials

We recently had to have 1 of our AC units replaced. Once all of the inspections, diagnosis, agreements and parts ordered/received were processed through our Landmark Home Warranty, the AC was replaced and upstairs cooling again. This took around 3 weeks which was not the most pleasant in 100+ TX heat, but when waiting on multiple parties, managing schedules during holidays, it was what it was. Although there were some ‘communication’ issues with front office, while trying to understand who’s responsibility each step was assigned to, all of the technicians were prompt, courteous, patient, helped explain areas of concern and completed the job. About 1-2 wks after the new install, AC was not cooling again. Kenny came out and advised there was a small leak. most likely due to added pressure from the new higher capacity unit. After our discussions, we understood that Landmark Home Warranty would only pay for liquid line replacement IF it was determined it could not be repaired. In this case, the liquid line could be and was repaired, resulting in cool air. Kenny was very patient when I asked several questions as we wanted to understand what went wrong, how a leak could occur with a new unit and the limitations from Landmark. MANY THANKS TO KENNY for his attention to detail, quality repair, service and patience in helping the customer understand, we believe that all customers should have the opportunity to ask questions as it is the customer who has out of pocket expenses, even with home warranty coverage. The repairs were completed and covered at no charge to us, by AC Rescue. Thank YOU Kenny!!!

Billy wore a mask, worked on a hot July afternoon to save us during the hottest days of the year. Great service, thank you guys!

We were serviced today by Kenny and he was very professional and explained each process to fix my AC issue . Kenny answered all my questions and did more that expected . This is service as it should be expected by any service industry. He is a true representation of a knowledgeable service professional. Keep up the good work and thank you for your honesty addressing all my issues and keeping my family cool and comfortable.

Sean did a great job of diagnosing and fixing my HVAC issues. He even had to clean up after a sub par contractor. Fantastic customer service

We used this company through our home warranty, and we were especially pleased with how quickly they were able to send out a technician. Kenny was friendly, professional, and very efficient. He was able to identify and repair the issue in a very timely manner. We are very pleased with the service.

Our home warranty company (Fidelity) assigned A/C Rescue to us for repair. I always hold my breath a little because we’ve not always been 100% happy with who they’ve sent to us. But Daniel with A/C Rescue was so great. He made quick work of cleaning our unit and adding freon. I give Daniel 5 stars!

Excellent service! Shaun was so knowable and helpful. Call them if you need help!

Kenny was fantastic! He was kind, polite and communicated everything that needed to be done…now we’re cool again in this Texas heat!!

Highly recommend Richard DeWitt with AC Rescue! Fast service repair, very Knowledgeable, friendly, fixed our heating issue, he also noticed a couple preventative maintenance issues that needed to be addressed in order to keep future repairs from being needed!