Testimonials

Kyle was thorough and informative. Would recommend!

My technician, Joe, kept me updated on his arrival and was able to diagnose and resolve the issue very quickly. Got us back to cool air in no time!

We recently had to have 1 of our AC units replaced. Once all of the inspections, diagnosis, agreements and parts ordered/received were processed through our Landmark Home Warranty, the AC was replaced and upstairs cooling again. This took around 3 weeks which was not the most pleasant in 100+ TX heat, but when waiting on multiple parties, managing schedules during holidays, it was what it was. Although there were some ‘communication’ issues with front office, while trying to understand who’s responsibility each step was assigned to, all of the technicians were prompt, courteous, patient, helped explain areas of concern and completed the job. About 1-2 wks after the new install, AC was not cooling again. Kenny came out and advised there was a small leak. most likely due to added pressure from the new higher capacity unit. After our discussions, we understood that Landmark Home Warranty would only pay for liquid line replacement IF it was determined it could not be repaired. In this case, the liquid line could be and was repaired, resulting in cool air. Kenny was very patient when I asked several questions as we wanted to understand what went wrong, how a leak could occur with a new unit and the limitations from Landmark. MANY THANKS TO KENNY for his attention to detail, quality repair, service and patience in helping the customer understand, we believe that all customers should have the opportunity to ask questions as it is the customer who has out of pocket expenses, even with home warranty coverage. The repairs were completed and covered at no charge to us, by AC Rescue. Thank YOU Kenny!!!

Todd with A/C Rescue was assigned to my repair by Landmark Home warranty. The appointment was confirmed on Friday by A/C Rescue for the following Monday after Landmark was notified of a unit on my home not cooling. A second confirmation was sent Monday via text and email from both Landmark and A/C Rescue. Then Todd my repair tech texted me his timeframe for the morning and followed up with another text when he was 15 minutes away. Todd arrived within his promised window and as a bonus, I received a text to track his arrival to my house. This was great for me as I was able to work up to the minute he arrived. Once Todd was at my home, he asked questions about what the A/C unit was doing. I told him the issue and my layman’s diagnosis. Within 5 minutes he checked the unit, confirmed the problem and had it running within 10 minutes. Todd then checked my other units for proper freon levels and gave me some expert advice on maintaining the A/C units during the harsh hot months to come. Todd and I spent a few minutes chatting while he wrote up the very, very reasonable bill. Such a great guy and definitely an asset to A/C Rescue. At the end we maintained good old social distancing guidelines and with a namaste and wave, he said give us a call if anything happens. I am glad I can request A/C Rescue next time through Landmark. I was impressed!

Our home warranty sent A/C Rescue to our house. Kenny was very friendly and informative. I really appreciated the time he took to explain what was going on and what the next steps would be for us. Excellent work, Kenny!

David from AC Rescue Inc. was very professional & honest. He reliably handled the whole process of getting our HVAC Blower Motor replaced. Owing to the February 2021 Texas Winter Storms, parts were not readily available, however David & AC Rescue kept us updated. David even followed up the day after the fix to check on us. Glad I was able to get everything resolved without breaking the bank.

Excellent service! Shaun was so knowable and helpful. Call them if you need help!

Shaun and Chris from A/C Rescue absolutely saved the day today. My air conditioner started blowing hot air on Sunday, and by Monday night it was 99F indoors! A/C Rescue sent these two superheroes out this morning, and Shaun identified the problem (a bad capacitor) by sound as soon as he got out of the truck. He and Chris got right to work and had it fixed within 5 or 10 minutes! Hooray!!!

My experience with A/C Rescue was through their technician, Gurjit. I was connected with this company through my Home Warranty company. The only downside to the whole experience was I was without my A/C for 3 days waiting for the soonest appointment. But that’s pretty common during the summer months, so I’m not holding that against A/C Rescue. I was told that someone would reach out to me during business hours and schedule a smaller window to come diagnose the problem. Gurjit actually contacted me first thing in the morning. Originally he had said 1-3 pm, but he actually contacted me around 10 am to let me know he had two cancellations and could be out sooner. Once he made it to my house he was extremely professional. He was quick to diagnose the issue and resolve it. Literally within 15 minutes my A/C was fixed! And what took the experience over the top is he took the time to explain the issue and even gave me some recommendations on what the issue could be if something like my issue ever came up again. I’ve dealt with a lot of field technicians that weren’t nearly as personable.

Great professionalism and service.