Kenny was very knowledgeable and fixed our ac quickly. He’s very trustworthy and did a good job.
A/C Rescue – Kenny was great. Had my A/C working and has a great personality a joy to work with.
Hooray for Todd! He got our outside unit working once again! Thank you, sir!!
Valentin did a great job with servicing our AC.I read reviews based on AHS service calls so I was a bit skeptical, but I have no complaints. He came ahead of schedule and was professional. I needed a capacitor, the install was quick and easy and he checked everything else out in a timely manner. I certainly appreciate the great customer service.
Kenny was fantastic! He was kind, polite and communicated everything that needed to be done…now we’re cool again in this Texas heat!!
Todd came by today and was an absolute pleasure to work with! He helped get our AC fixed and working again. He was extremely professional and great to work with, even told me which braker of ours is heat (only cooling is labeled). Thanks!
We recently had to have 1 of our AC units replaced. Once all of the inspections, diagnosis, agreements and parts ordered/received were processed through our Landmark Home Warranty, the AC was replaced and upstairs cooling again. This took around 3 weeks which was not the most pleasant in 100+ TX heat, but when waiting on multiple parties, managing schedules during holidays, it was what it was. Although there were some ‘communication’ issues with front office, while trying to understand who’s responsibility each step was assigned to, all of the technicians were prompt, courteous, patient, helped explain areas of concern and completed the job. About 1-2 wks after the new install, AC was not cooling again. Kenny came out and advised there was a small leak. most likely due to added pressure from the new higher capacity unit. After our discussions, we understood that Landmark Home Warranty would only pay for liquid line replacement IF it was determined it could not be repaired. In this case, the liquid line could be and was repaired, resulting in cool air. Kenny was very patient when I asked several questions as we wanted to understand what went wrong, how a leak could occur with a new unit and the limitations from Landmark. MANY THANKS TO KENNY for his attention to detail, quality repair, service and patience in helping the customer understand, we believe that all customers should have the opportunity to ask questions as it is the customer who has out of pocket expenses, even with home warranty coverage. The repairs were completed and covered at no charge to us, by AC Rescue. Thank YOU Kenny!!!
Home warranty company assigned A/C Rescue. We have not had good luck with other companies warranty company have sent in the past. A/C Rescue was an exception, great communication, technician Kenny was very professional and knowledgeable. Found and fix what was wrong.
My warranty company used AC Rescue for our service call and we had a great experience. Joe, our technician, texted me each time they were scheduled to come out. He would text me in the AM and let me know what time he planned to arrive at my house that day and keep me updated throughout the day on timing. Really appreciated this instead of being given a 4 or 8 hour window Like some companies do. He was very professional, kind, and got the job done! Thank you!!
Our home warranty sent A/C Rescue to our house. Kenny was very friendly and informative. I really appreciated the time he took to explain what was going on and what the next steps would be for us. Excellent work, Kenny!