Kenny was awesome. Very personable. Very informative. Kept in contact as repair was taking place. Thank you very much. Will use this service in the further as long he is our guy.
We recently had to have 1 of our AC units replaced. Once all of the inspections, diagnosis, agreements and parts ordered/received were processed through our Landmark Home Warranty, the AC was replaced and upstairs cooling again. This took around 3 weeks which was not the most pleasant in 100+ TX heat, but when waiting on multiple parties, managing schedules during holidays, it was what it was. Although there were some ‘communication’ issues with front office, while trying to understand who’s responsibility each step was assigned to, all of the technicians were prompt, courteous, patient, helped explain areas of concern and completed the job. About 1-2 wks after the new install, AC was not cooling again. Kenny came out and advised there was a small leak. most likely due to added pressure from the new higher capacity unit. After our discussions, we understood that Landmark Home Warranty would only pay for liquid line replacement IF it was determined it could not be repaired. In this case, the liquid line could be and was repaired, resulting in cool air. Kenny was very patient when I asked several questions as we wanted to understand what went wrong, how a leak could occur with a new unit and the limitations from Landmark. MANY THANKS TO KENNY for his attention to detail, quality repair, service and patience in helping the customer understand, we believe that all customers should have the opportunity to ask questions as it is the customer who has out of pocket expenses, even with home warranty coverage. The repairs were completed and covered at no charge to us, by AC Rescue. Thank YOU Kenny!!!
Robert came out and handled the issue that 2 other companies could not. I will only be using A/C Rescue going forward and pray that Robert is blessed as much and more as he blessed me.
Matt just serviced the AC he was professional and early to arrive. AHS warranty is the one that dispatched them. The house is cooling down now. Very happy so far with service
Highly recommend them for all your ac/heating needs
Kenny came over to check our system. Did a great job. Very friendly and professional.
The guys showed up, found the problem and replaced the part. Now my AC is working again. I highly recommend. They don’t waste your time and they get the job done.
Kenny is very knowledgeable and extremely professional. He explains all the steps and procedures taken when fixing the AC.
These guys were top notch! Kenny showed up on time and even helped with my home warranty company. Kenny was professional and curious, and better, he fixed the problem in no time! Thank you A/C Rescue, Inc. You are on the top of my list!
We used this company through our home warranty, and we were especially pleased with how quickly they were able to send out a technician. Kenny was friendly, professional, and very efficient. He was able to identify and repair the issue in a very timely manner. We are very pleased with the service.