Our experience with AC Rescue was very good. The most impressive thing about them is their customer service. I called many times and Scott always answered the phone with courtesy and patience. I communicated with Amanda also, and she was also responsive and kind. She called me back the same day I left her a message. I have never had such a good experience with an AC company’s customer service. It feels like they care and are truly doing their best to get things done.The technicians (one was Francisco) were also great. Their appointment system is smooth and accurate. We had to wait awhile for a part to arrive so our AC was out for a few days, but the office was very communicative about the status of the part’s arrival whenever I called. We were assigned this company through American Home Shield, and, in the past, we had some very subpar experiences, but AC Rescue was great! I would use them again and recommend them to others.
Robert is great. Excellent communication skills. Always prompt informative and very experienced. Would rate him a 10 if possible.
I’d just moved from NC to TX and shortly after one of our AC units stopped functioning. Kenny from A/C Rescue came out to help us with a down AC unit. 1st and foremost this company (and Kenny in particular) was a well-run machine. They communicated at every step of the way, some by text message and then Kenny called when he was on his way out. When he arrived it was raining, like it does in TX, but Kenny was careful to not make a mess inside and threw on the booties for the floor. He was professional, super nice, and took all the time I needed to explain part of my system I was not familiar with. What a great guy and this company seems to be on top of things. I can’t tell you how much I appreciate a business run like a business after dealing with yard and pool people that all seem to be side-hustles regardless of the business-like front they put up. Kudos to A/C Rescue.
Our home warranty sent A/C Rescue to our house. Kenny was very friendly and informative. I really appreciated the time he took to explain what was going on and what the next steps would be for us. Excellent work, Kenny!
Friendly and professional. I will highly recommend to anyone
Shaun from A/C rescue was amazing. Our heat pump was not working and with these freezing temperatures we have been seeing in Texas lately, our house has been miserably cold. He was able to determine the problem and get everything up and running. Very knowledgeable and professional.
Kenny was fantastic! He was kind, polite and communicated everything that needed to be done…now we’re cool again in this Texas heat!!
Kenny arrived early in the time window. He was extremely professional and courteous. He educated me on the problem and proceeded to fix it. The problem was actually plumbing around my AC and he still fixed it for me so I didn’t have to be transferred within my home warranty’s system. I was very grateful to have had Kenny come by today. Customer service is practically dead but he was definitely the exception.
I’ve had A/C Rescue dispatched to fix my A/C through my home warranty company almost every summer. Matt did a great job finding the issue with my system, recommended the appropriate repairs, fixed an issue from the original installation, and recharged my freon quickly and professionally. Very happy that I wasn’t upsold uneeded parts or services. Would definitely keep using these guys.