We were nervous about who our warranty company was sending our way as we’ve had a few quacks for sure but A/C Rescue, specifically Robert, was AMAZING!
We used this company through our home warranty, and we were especially pleased with how quickly they were able to send out a technician. Kenny was friendly, professional, and very efficient. He was able to identify and repair the issue in a very timely manner. We are very pleased with the service.
We were serviced today by Kenny and he was very professional and explained each process to fix my AC issue . Kenny answered all my questions and did more that expected . This is service as it should be expected by any service industry. He is a true representation of a knowledgeable service professional. Keep up the good work and thank you for your honesty addressing all my issues and keeping my family cool and comfortable.
Good communication, quick scheduling, great attitude and complete repair of issue by Kenny. I will definitely call him again.
Kyle was thorough and informative. Would recommend!
A/C Rescue was assigned to us by American Home Sheild to repair our central air conditioning system that had stopped cooling. Matt and his assistant were punctual, professional, honest, and extremely knowledgeable. They inspected the systems outside unit as well as in the attic. They diagnosed the problem and had our air-conditioning up and running in record speed, all in the same day. There were no additional charges over our deductable which we already paid to AHS. We are extremely impressed with A/C Rescue, and we highly recommend this company.
Friendly and professional. I will highly recommend to anyone
We recently had to have 1 of our AC units replaced. Once all of the inspections, diagnosis, agreements and parts ordered/received were processed through our Landmark Home Warranty, the AC was replaced and upstairs cooling again. This took around 3 weeks which was not the most pleasant in 100+ TX heat, but when waiting on multiple parties, managing schedules during holidays, it was what it was. Although there were some ‘communication’ issues with front office, while trying to understand who’s responsibility each step was assigned to, all of the technicians were prompt, courteous, patient, helped explain areas of concern and completed the job. About 1-2 wks after the new install, AC was not cooling again. Kenny came out and advised there was a small leak. most likely due to added pressure from the new higher capacity unit. After our discussions, we understood that Landmark Home Warranty would only pay for liquid line replacement IF it was determined it could not be repaired. In this case, the liquid line could be and was repaired, resulting in cool air. Kenny was very patient when I asked several questions as we wanted to understand what went wrong, how a leak could occur with a new unit and the limitations from Landmark. MANY THANKS TO KENNY for his attention to detail, quality repair, service and patience in helping the customer understand, we believe that all customers should have the opportunity to ask questions as it is the customer who has out of pocket expenses, even with home warranty coverage. The repairs were completed and covered at no charge to us, by AC Rescue. Thank YOU Kenny!!!
Our technician – Ken – was on time, efficient, professional and more than kind. Answered all the concerns we had and I really appreciated his time.
Matt with AC Rescue was courteous, on time, and took the time to thoroughly explain the resolution to my problem. He even took photos of his work on his phone, showed them to me, explained the work he had done and even gave me tips on how to keep my system running smoothly. All this on a rainy, holiday no less!