Testimonials

Kenny is very knowledgeable and extremely professional. He explains all the steps and procedures taken when fixing the AC.

Thank God our A/C is working again! It’s 100 degrees out today, typical Texas summer. A/C stopped a week ago so contacted our home warranty company AHS. Took them two days to find A/C Rescue as they had to go outside our service area after a disastrous time with another service provider. A/C Rescue called on us on a Friday and scheduled and sent Sonny, the service tech on Monday. Sonny was friendly, kind and very professional. In about 5 minutes he diagnosed the problem and had the part in his van. He replaced it and A/C began working perfectly. I had also called early on that morning and spoke to Scott about what time the tech would be here and he to was very helpful. Sonny was on time and even called about 40 minutes before he arrived, just as Scott assured me that he would. Great service 100% across the board! Thanks to A/C Rescue.

Billy wore a mask, worked on a hot July afternoon to save us during the hottest days of the year. Great service, thank you guys!

Kenny was fantastic! He was kind, polite and communicated everything that needed to be done…now we’re cool again in this Texas heat!!

Kenny Nickerson was my tech and he was about as great as they come. Professional but down to earth, and provided great peace of mind for our home with a quality service. Highly recommend.

My technician, Joe, kept me updated on his arrival and was able to diagnose and resolve the issue very quickly. Got us back to cool air in no time!

We recently had to have 1 of our AC units replaced. Once all of the inspections, diagnosis, agreements and parts ordered/received were processed through our Landmark Home Warranty, the AC was replaced and upstairs cooling again. This took around 3 weeks which was not the most pleasant in 100+ TX heat, but when waiting on multiple parties, managing schedules during holidays, it was what it was. Although there were some ‘communication’ issues with front office, while trying to understand who’s responsibility each step was assigned to, all of the technicians were prompt, courteous, patient, helped explain areas of concern and completed the job. About 1-2 wks after the new install, AC was not cooling again. Kenny came out and advised there was a small leak. most likely due to added pressure from the new higher capacity unit. After our discussions, we understood that Landmark Home Warranty would only pay for liquid line replacement IF it was determined it could not be repaired. In this case, the liquid line could be and was repaired, resulting in cool air. Kenny was very patient when I asked several questions as we wanted to understand what went wrong, how a leak could occur with a new unit and the limitations from Landmark. MANY THANKS TO KENNY for his attention to detail, quality repair, service and patience in helping the customer understand, we believe that all customers should have the opportunity to ask questions as it is the customer who has out of pocket expenses, even with home warranty coverage. The repairs were completed and covered at no charge to us, by AC Rescue. Thank YOU Kenny!!!

David from AC Rescue Inc. was very professional & honest. He reliably handled the whole process of getting our HVAC Blower Motor replaced. Owing to the February 2021 Texas Winter Storms, parts were not readily available, however David & AC Rescue kept us updated. David even followed up the day after the fix to check on us. Glad I was able to get everything resolved without breaking the bank.

Kenny was my technician. First and foremost he notified me of my window of time early. He answered all of my questions and did not treat the job as a rushed project. I appreciate your professionalism Mr Kenny.

Kenny was fantastic! The scheduler knew I had a crazy morning and Kenny was able to work with his schedule to make it work for me. He was professional, fixed our issue quickly, and was on his way. I greatly appreciate how wonderful the experience was!